Our Price Match Promise

We are committed to delivering the full range of DLX products at great prices.

Found the same product cheaper? We will match it (online by another UK VAT registered retailer).


When looking to purchase:

  • Please contact our Customer Service Team with evidence of the lower price. This can be, for example, a copy of an advert, a screengrab or a reference to a web page that the team can use to verify the price based on the Terms & Conditions below. The more information you can provide the quicker and easier it will be for us to verify your price challenge to give you the best price possible. Price match changes can only be done through our customer service center.
  • A price match must be claimed within 24 hours of being accepted by our Customer Services team, or this will expire. Therefore a new price match request will need to be generated.
  • The item must be in stock and the stock held physically with the price matching company.

    To benefit from Price Match Promise you must follow these guidelines:

    Price Match Promise can only be claimed against a UK VAT registered retailer that has the product in stock and available for immediate purchase & delivery online.

    The following are excluded:

  • Auction Sites
  • Market Places
  • Duty-Free
  • Sole Traders
  • The product in question must be identical in:

  • Condition
  • Style
  • Year
  • Specification
  • Size
  • Colour
  • Price Match Promise excludes:

  • Gift Vouchers
  • Services (including delivery)
  • Purchases made using discount codes, partner and affiliate codes and other offers/promotions including Vitality
  • Price Match Promise is only applicable:

  • Against the standard advertised price offered by the competitor, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher/discount
  • For transactions completed in £ sterling (UK).
  • All Price Match Promise transactions are carried out at the discretion of Jacob & Turner Ltd.

    Jacob & Turner Ltd reserves the right to amend or withdraw the Price Match Promise at any time.