To Return Items:
Please follow the instructions on the dispatch note provided with your order. A returns form is included in your parcel. This will also act as your proof of purchase.
Our returns address is:
Unit 5 Buchanan Business Park
Please note - Returns for unwanted items at charged at £3.00. If you use our returns label, we will retain £3.00 from your refund cost.
All goods will be inspected on return. You can return any item (excluding base layers tops, bottoms were the hygiene strip has been removed) for a refund or exchange for alternative size/colour within 21 days of receiving your original order. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Any refunds will be automatically issue to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.
We can only accept items purchased from DLX for items purchased from a third party, please refer to their customer service department directly.
Customers can return faulty goods for a full and complete refund.
As soon as you discover a fault with an item, please contact us with:
- The order number
- The faulty item’s name, colour and size.
- A full description of the fault
We are dedicated to ensuring any issues regarding faulty items are dealt with promptly and aim to respond to you as soon as possible.
DLX products are guaranteed for 12 months. If you have a faulty item please contact us on 0808 164 5653