Returns & Refunds

Returns

What is your returns policy for online orders?

If you wish to return a faulty or incorrect item, please contact our Customer Care Team.

To return any items please read our terms and conditions below:

  • You can return any item for a refund within 21 days of receiving your original order.
  • You can also exchange your item within 21 days; however, we can only change this for the same product in an alternative size.
  • We'll send your replacement to the original delivery address.
  • If the item is out of stock in the size you have opted for, then a refund will be issued instead.
  • If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.
  • We'll refund the price you purchased your item at. This also includes sale items.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.
  • We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We recommend you obtain proof of postage. Our returns address is: Vermont House, 149 Vermont Street, Glasgow, G41 1LU

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How do I create an RMA?

To create an RMA please visit www.trespass.com/RMA. You will need your order number, email address and surname. Input the information as requested, select the items you wish to return and the reason.

To exchange your items please add a comment stating which size you would like to exchange it for.

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How do I return something bought online to you?

You can return items to us by post for only £3.00.

The cost of returning items by post will be deducted from your refund (unless the goods are faulty or an incorrect item has been sent).

We will update you via email once your return has been processed.

  1. Visit www.trespass.com/RMA. and follow the instructions on screen to obtain your RMA code.
  2. Write your RMA code in the space provided in your Dispatch Note. This section of the Dispatch Note must be returned with your item.
  3. Attach the Royal Mail returns label, located on your Dispatch Note, to the outside of your parcel, enclosing the bottom section of the Dispatch Note.
  4. Take the parcel along to your local Post Office and don't forget to ask for proof of postage.

Return by Collect+ for only £3.00

The cost of returning items by Collect+ will be deducted from your refund (unless the goods are faulty or an incorrect item has been sent).

  1. Visit www.trespass.com/RMA and follow the instructions on screen to obtain your RMA code.
  2. Write your RMA code in the space provided in your Dispatch Note. This section of the Dispatch Note must be returned with your item.
  3. Visit: www.collectplus.co.uk/trespass and follow the instructions to obtain your returns label.
  4. Print off and attach the Collect+ returns label to the outside of your parcel and enclose the bottom section of the Dispatch Note.
  5. Take the parcel along to your local Collect+ store and don't forget to ask for proof of postage.

We will update you via email once your return has been processed.

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Have you received my returned items?

It can usually take up to 10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

Once your return has been completed, we’ll send you an email letting you know whether a refund or exchange has been processed. This is usually within 1 day of your return being received in our warehouse.

If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.

Any refunds will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

If your return has not reached us after 10 working days, please track your items to see their status. If you have still not received your refund or exchange please get in touch.

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How can I get a new returns note?

If you are unable to find your returns note, you can print a new one off by following the steps below:

  1. Visit www.trespass.com/RMA and follow the instructions on screen to obtain your RMA code.
  2. Write your RMA code in the space provided in your Dispatch Note. This section of the Dispatch Note must be returned with your item.
  3. Visit: www.collectplus.co.uk/trespass and follow the instructions to obtain your returns label.
  4. Print off and attach the Collect+ returns label to the outside of your parcel and enclose the bottom section of the Dispatch Note.
  5. Take the parcel along to your local Collect+ store and ask for proof of postage.

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Can I get a refund if the price has changed since I ordered it?

If you order an item which then changes in price after your order has been placed, we are unable to refund the difference. We apologise for any inconvenience caused.

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