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To return any items please read our terms and conditions below:

You can return items to us by post for only £3.00.

The cost of returning items by post will be deducted from your refund (unless the goods are faulty or an incorrect item has been sent).

1. Complete the returns form online here .
2. Attach your returns label to the outside of your parcel.
3. Take the parcel along to your local Post Office or Asda store and don't forget to ask for proof of postage.

We will update you via email once your return has been processed.

Return to your local Asda Store for only £3.00

You can return your parcels at over 600 Asda stores!

The cost of returning items at an Asda store will be deducted from your refund (unless the goods are faulty or an incorrect item has been sent).

Here’s how to return at Asda:

1. If you have received an Asda toyou return label with your parcel, please attach this label to your parcel. If not, visit the toyou website here to print a label at home or you can print one in an Asda store.
2. Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda store; remember to include your returns note!
3. Asda toyou will do the rest
4. Remember to keep hold of your receipt to track your parcel, which you can do here

We will update you via email once your return has been processed.

Return to Store for free

With stores UK wide, you can quickly and easily return your items to us for free, just take your goods and Dispatch Note to your nearest DLX Store.

Please note: Due to the varying product ranges across stores we are not able to offer exchanges or refunds in store.

For any DLX items that have been purchased from a third-party, please contact the sellers Customer Service Department directly.

It can usually take up to 10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

Once your return has been complete, we’ll send you an email letting you know whether a refund or exchange has been processed. This is usually within 1 day of your return being received in our warehouse.

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.

If your return has not reached us after 10 working days, please track your items to see their status. If you have still not received your refund or exchange please get in touch here.

It can usually take up to 10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

Once your return has been complete, we’ll send you an email letting you know whether a refund or exchange has been processed. This is usually within 1 day of your return being received in our warehouse.

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.

If your return has not reached us after 10 working days, please track your items to see their status. If you have still not received your refund or exchange please get in touch here.

If you are looking to return a faulty or incorrect item, please contact us here to arrange this.

You can return your items for an exchange within 21 days.

If the item you wish to exchange is out of stock in the size you require, then a refund will be processed instead.

If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.

When returning your order, please ensure to note the following detail on your returns note:

• Your order number
• Which items you would like to exchange or refund
• The new size you’d like of the item(s) to be exchanged

If you require a new returns note, you can print one off here.

If you have not indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we’ll contact you.

We offer 3 different returns options for UK customers. For more information on how each of these services work, please see below:

• Royal Mail – Return via your nearest Post Office for only £3.00.

If these returns options are not suitable then you can make your own arrangements through any postal carrier. Please note you’ll have to cover the postage costs yourself if you choose to make your own arrangements.

Once we have received your return we will send you an email outlining any details regarding refunded or exchanged items. If an item is out of stock, we will inform you that we could not exchange it and issue a refund instead. If an exchange is available, we will send you another email once your new item has left our warehouse.

We will send any exchanged items to the original delivery address via the same delivery service as your original order.

If we have issued you with a refund, please wait up to 5 working days for the amount to appear in your account, depending on your bank/card issuer.

When returning any item bought at DLX.com from the US.

Please return to; DLX USA Inc PO Box 774448 Steamboat Springs, CO 80477

Please include your order number inside your parcel.

From January 2021, we accept consumers’ old electricals in store for recycling. Terms and conditions apply. For more information contact your nearest store here.